When you complete your order you will receive a generated confirmation email
automatically from our online store, if you have not received it, contact
us through e-mail: info@tiwiworld.com

To make the return it is necessary that you send us the glasses with their
Complete packaging (case, box and cloth). Make sure to protect them well
that they do not suffer damage in transport. Enter the order number or your information
so we can locate the order easily. The address where you should go
send them is:
TIWI -
AVENIDA CAMINO DE LO CORTAO 28, 28703 SAN SEBASTIAN DE LOS REYES - Madrid. - Madrid.
. Once received in our warehouse and the good condition of the
We will proceed to refund the purchase amount.

You can also make the return in our physical stores:
C/ Gravina, 9 - 28004 Madrid (presenting purchase receipt / confirmation of
order).
C/ Ayala, 28 - 28001 Madrid (presenting purchase receipt / confirmation of
order).

The return period is 30 days.
Our glasses go through an exhaustive quality control that ensures that in the
At the time of shipment it is in perfect condition. However, if
during transport they suffer any damage, or during the legal warranty period
two years, should any defect occur, please contact
us through info@tiwiworld.com and our customer service team
will resolve this matter as soon as possible.

TIWI glasses give you that note of exclusivity due to the recording process
that we carry out to personalize them with the initials and therefore those
Glasses that are personalized DO NOT accept returns.

If you receive a defective product, contact our customer service team at
via e-mail: info@tiwiworld.com . You must indicate your order number and attach
some photographs of the glasses from all angles as well as the part you consider
defective. Please provide us with as much information as you can such as your phone number.
order, what the defective product is and the description of the defect, as well as if you prefer
a refund or replacement. You have 30 days, counting from the date of
receives the order, to check if it is in perfect condition or correct
(for visible production defects, such as packaging, accessories, or any error in the
size or model).

If the product you have received is not the one you had purchased, contact our team
customer service via e-mail: info@tiwiworld.com and they will tell you how
proceed.

All our glasses are personalized on the outside of the left temple in color
white, so that recordings are always visible. It is not possible to perform the
recording on another part of the glasses. We recommend that the recording size not
Go longer than 10-12 characters so the letters don't crowd each other.