Privacy policy

"TIWI" informs website users about its policy regarding the treatment and protection of personal data of users and clients that may be collected by browsing, purchasing products or contracting services through its website. . In this sense, "TIWI" guarantees compliance with current regulations on the protection of personal data, reflected in Organic Law 15/1999 of December 13, on the Protection of Personal Data and in Royal Decree 1720/2007. , of December 21, which approves the Development Regulation of the LOPD, and in the General Data Protection Regulation (RGPD) (EU) 2016/679.

SECURITY MEASURE

In compliance with current legislation on data protection, users are informed that, at "TIWI", technical and organizational measures have been adopted in accordance with the provisions of the aforementioned regulations. The personal data collected in the forms are processed only by "TIWI" staff or the Data Processors established here. Appropriate security measures have been adopted for the data provided and, in addition, all the means and technical measures at your disposal have been installed to prevent the loss, misuse, alteration, unauthorized access and theft of the data provided to us. they facilitate.

DATA TRUTHFULNESS

The Client or User declares that all the data provided by him is true and correct and undertakes to keep it updated, communicating to "TIWI" any modification thereof. The user will be responsible for the veracity of their data and will be solely responsible for any conflicts or litigation that may arise due to their falsity. It is important that, so that we can keep personal data updated, the user informs "TIWI" whenever there has been any modification to it. Otherwise, we cannot vouch for its veracity.

EXERCISE OF RIGHTS

The LOPD and the RGPD grant interested parties the possibility of exercising a series of rights related to the processing of their personal data. As long as the user's data is processed by "TIWI", they may exercise their rights. To do this, the user must contact, providing documentation that proves their identity (DNI or passport), by email to administracion@tiwiworld.com, or by written communication to the address that appears in our legal notice. Said communication must reflect the following information: Name and surname of the user, the application request, address and supporting data.

The exercise of rights must be carried out by the user themselves. However, they may be executed by an authorized person as the legal representative of the authorized person. In this case, documentation must be provided that proves this representation of the interested party. The user may request the exercise of the following rights:

  • Right to request access to personal data.
  • Right to request their rectification (if they are incorrect) or deletion.
  • Right to request the limitation of your processing, in which case they will only be kept by "TIWI" for the exercise or defense of claims.
  • Right to object to processing: "TIWI" will stop processing your data, unless for legitimate reasons or the exercise or defense of possible claims, it must continue to be processed.
  • Right to data portability: in case you want your data to be processed by another firm, "TIWI" will facilitate the portability of your data to the new controller.

In the event that consent has been granted for a specific purpose, the user has the right to withdraw consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

If a user considers that there is a problem with the way in which "TIWI" is handling their data, they can direct their complaints to the Security Manager or to the corresponding data protection authority, the Spanish Data Protection Agency being the one indicated in the case of Spain.

DATA CONSERVATION

The disaggregated data will be kept without a deletion period. Regarding Client data, the retention period for personal data will vary depending on the service that the Client contracts. In any case, it will be the minimum necessary, and can be maintained up to:

  • 4 years: Law on Infringements and Sanctions in the Social Order (obligations regarding membership, registrations, cancellations, contributions, payment of salaries...); Arts. 66 et seq. General Tax Law (accounting books…)
  • 5 years: Art. 1964 Civil Code (personal actions without special deadline)  6 years: Art. 30 Commercial Code (accounting books, invoices...)
  • 10 years: Art. 25 Law on the Prevention of Money Laundering and Financing of Terrorism.
  • Users of mailing lists or those uploaded by "TIWI" to RRSS pages or profiles will be kept until the user withdraws consent.

Candidate data (C.V.), if any: In the event that the candidate is not selected, "TIWI" may keep their resume stored for a maximum of two years to incorporate it into future calls, unless the candidate states otherwise.

DATA OBTAINING AND PROCESSING

"TIWI" has the duty to inform users of its website about the collection of personal data that may be carried out, either by sending email or by filling out the forms included on the website. In this sense, "TIWI" will be considered the Controller of the data collected through the means described above.

In turn, "TIWI" informs users that the purpose of the processing of the data collected includes the attention of requests made by users, inclusion in the contact agenda, the provision of products or services and the management of the relationship. commercial. The operations, procedures and technical procedures that are carried out in an automated or non-automated manner and that enable the collection, storage, modification, transfer and other actions on personal data are considered Processing of personal data.

"TIWI" makes available to users a series of telematic mechanisms for the collection and processing of their personal data, for the purposes set forth above. The personal data provided electronically, either through email, through the contact forms on this website or online contracts, will be used for the commercial and administrative management of the company's clients and users. These data will be processed through servers managed by Factoría Digital, which is also the company that provides email services, and which will be considered the Data Processor.

For its part, the email and name data will be incorporated into a database for sending commercial communications and managing the subscription to the services requested by the client or user, managed through the Mailchimp servers, which will also have the consideration of Data Processor. You can unsubscribe at any time by clicking on the link that you will find in our communications, or by directing a request to exercise your right to the company in charge of processing or to "TIWI".

Our email service provider, through which communications will be made, is Google, LLC, through Google Suite.

As established by the LSSICE, "TIWI" undertakes not to send commercial communications without identifying them as such. For these purposes, the information sent to clients for the maintenance of the existing contractual relationship will not be considered commercial communication.

In any case, only the necessary data will be obtained to be able to perform the contracted service, or to be able to respond appropriately to the request for information made by the user.

Sometimes personal data will be provided through links to third party websites. In this case, at no time will "TIWI" staff have access to the personal data that the Client provides to said third parties.

SOCIAL NETWORKS

"TIWI" has a profile on the main social networks on the Internet (Facebook, Twitter, Instagram), recognizing itself in all cases as Responsible for the processing of the data of its followers, fans, subscribers, commentators and other user profiles (hereinafter, followers) published by "TIWI". The processing that "TIWI" will carry out with said data within each of the aforementioned networks will be that which the social network allows for corporate profiles.

"TIWI" may inform its followers, when the law does not prohibit it, by any means that the social network allows about its activities and offers, as well as provide personalized customer service. In no case will "TIWI" extract data from social networks, unless s