When you complete your order you will receive a generated confirmation email automatically from our online store, if you have not received it, contact us through e-mail: firstname.lastname@example.org
To make the return it is necessary that you send us the glasses with their Complete packaging (case, box and cloth). Make sure to protect them well that they do not suffer damage in transport. Enter the order number or your information so we can locate the order easily. The address where you should go send them is: TIWI - AVENIDA CAMINO DE LO CORTAO 28, 28703 SAN SEBASTIAN DE LOS REYES - Madrid. - Madrid. . Once received in our warehouse and the good condition of the We will proceed to refund the purchase amount.
You can also make the return in our physical stores: C/ Gravina, 9 - 28004 Madrid (presenting purchase receipt / confirmation of order). C/ Ayala, 28 - 28001 Madrid (presenting purchase receipt / confirmation of order).
The return period is 30 days. Our glasses go through an exhaustive quality control that ensures that in the At the time of shipment it is in perfect condition. However, if during transport they suffer any damage, or during the legal warranty period two years, should any defect occur, please contact us email@example.com and our customer service team will resolve this matter as soon as possible.
TIWI glasses give you that note of exclusivity due to the recording process that we carry out to personalize them with the initials and therefore those Glasses that are personalized DO NOT accept returns.
If you receive a defective product, contact our customer service team at via e-mail: firstname.lastname@example.org . You must indicate your order number and attach some photographs of the glasses from all angles as well as the part you consider defective. Please provide us with as much information as you can such as your phone number. order, what the defective product is and the description of the defect, as well as if you prefer a refund or replacement. You have 30 days, counting from the date of receives the order, to check if it is in perfect condition or correct (for visible production defects, such as packaging, accessories, or any error in the size or model).
If the product you have received is not the one you had purchased, contact our team customer service via e-mail: email@example.com and they will tell you how proceed.
All our glasses are personalized on the outside of the left temple in color white, so that recordings are always visible. It is not possible to perform the recording on another part of the glasses. We recommend that the recording size not Go longer than 10-12 characters so the letters don't crowd each other.
Yes, the complete packaging includes box, cloth and cover.