Privacy policy

IN JUST 5 POINTS!

1. WHO ARE WE? We are FROMTHEWORLDWITHLOVE, S.L. and we process your personal data as data controller. This means that we are responsible for how your data is used and protected.

2. WHAT DO WE USE YOUR DATA FOR? We will use your data, among other purposes, to manage your registration as a user, manage the purchase of products, answer your enquiries and, if you wish, send you our personalised communications.

3. WHY DO WE USE IT? We are entitled to process your data for various reasons. The main one is that we need to process it in order to perform the contract you accept with us when you register and make a purchase or enjoy any of our services or features, although there are other grounds that entitle us to do so, such as our interest in answering your enquiries or the consent you give us to send you our newsletters, among others.

4. WHO DO WE SHARE YOUR DATA WITH? We will share your data with service providers who help or support us, or with external partners with whom we have reached an agreement, located inside or outside the European Union.

5. YOUR RIGHTS. You have the right to access, rectify or delete your personal data. In some cases, you also have other rights, for example, to object to our use of your data or to port it, as we explain in detail below.

You can read our full Privacy Policy below to understand in detail how we will use your personal data and the rights you have in relation to it.

BEFORE WE START...

This Privacy Policy contains all the relevant information that applies to the use FROMTHEWORLDWITHLOVE, S.L. makes of the personal data of our customers and users who interact with us.

We are transparent about what we do with your personal data, so that you understand the implications of the uses we make of it and the rights you have in relation to your data. To that end, we permanently make all this information available to you in this Privacy Policy, which you can consult whenever you wish, and you will also find information about each processing of your personal data as you interact with us.

WHO IS THE CONTROLLER OF YOUR DATA?

In compliance with Article 10 of Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, and everything provided for in Regulation (EU) 2016/679 and Organic Law 3/2018 on Personal Data Protection and the guarantee of digital rights, you are informed that the controllers of your data are:

FROMTHEWORLDWITHLOVE, S.L., tax ID (CIF) B86997194, located at AV. CAMINO DE LO CORTAO, 34, 28703 SAN SEBASTIÁN DE LOS REYES, MADRID (Spain).

E-mail: info@tiwiworld.com

Registry details: Registered in the Commercial Registry of Madrid (Registro Mercantil de Madrid), Volume 32251, Folio 9, Section 8, Sheet M-580517, Entry 1.

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on the products, services or features you wish to enjoy at any given time, we will need to process different data, which in general will be, as the case may be, the following:

• – your identification data (for example, your first name, surname, contact details, etc.);

• – economic and transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.);

• – connection and browsing data;

• – commercial information (for example, whether you are subscribed to our newsletter), data about your tastes and preferences.

Please remember that when we ask you to fill in your personal data to give you access to a feature or service on the website, we will mark some fields as mandatory, since this is data we need in order to provide the service or give you access to the feature in question. Please note that if you decide not to provide us with that data, you may not be able to complete your registration as a user or enjoy those services or features.

Depending on how you interact with our website, we will process your personal data for the following purposes:

• To manage your registration as a user of the website.

• For the development, fulfilment and performance of the sales or services contract you have entered into with us on the website.

• Browsing the website and using our digital media: We process information to enable and facilitate your access to and browsing of our digital media, as well as to provide you with the services we offer through them.

• Improving the services we offer and security: Other uses we make of the information are to maintain, improve and increase the effectiveness of our services and digital media, which allows us to develop new features, protect the security of your data and our digital media, and detect and prevent fraud in transactions.

If you decide to register as a user on our website, we need to process your data in order to identify you as a user and give you access to the various features, products and services available to you as a registered user.

You can cancel your registered user account by contacting us through Customer Service. This purpose includes the processing of your data mainly to:

1. Contact you regarding updates or informative communications related to the features, products or services purchased, including sending quality surveys about the products or services provided.

2. Manage payment for the products you buy, regardless of the payment method used. For example:

• If, when buying any of our products through the Website, you choose to activate the feature that saves your card details for future purchases, we need to process the data indicated in order to activate and operate that feature. Consent to activate this feature allows your payment details to appear autofilled in subsequent purchases so that you do not have to enter them again in each new process, and they will be deemed valid and in force for later purchases.

You may modify or delete your cards at any time through the relevant payment information section.

• Activate the necessary mechanisms to prevent potential fraud against you and against FROMTHEWORLDWITHLOVE, S.L. during the purchasing process. If we consider that the transaction may be fraudulent, this processing may result in the transaction being blocked.

• Manage possible returns once you have made a purchase and manage requests for information about the availability of our products and reservations of products through the Website, depending on whether those options are available at any given time.

• For invoicing purposes and to make available to you the tickets and invoices for purchases you have made on the Website.

• Guarantee your use of other available features or services, such as purchasing, management and the chat that is enabled.

• To handle the requests or enquiries you make through the Customer Service channels. We only process the personal data that is strictly necessary to manage or resolve your request or enquiry.

• For marketing purposes. This purpose includes the processing of your data mainly to:

- To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending personalised information about our products or services through various media. We may also send you this information through push notifications if you have activated them on your mobile device.

- Remember that you can unsubscribe from the Newsletter at any time and free of charge through the "Newsletter" section of the Platform, as well as by following the instructions we provide in each communication.

- As part of joining the TIWI CLUB through our physical stores (TIWISHOPS), the data subject expressly, freely, specifically, knowingly and unequivocally consents to the processing of their personal data by TIWI for the purpose of sending them commercial communications related to the brand's products, services, new arrivals (NW), promotions, discounts and other commercial activities.

- These communications may be sent by any means, including electronic means (e-mail, SMS, instant messaging or other equivalent channels), on the basis of the consent given in accordance with Regulation (EU) 2016/679 (GDPR) and other applicable regulations on data protection and information society services.

- The data subject may withdraw their consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal, through the mechanisms provided for this purpose in each communication or through the contact channels indicated in this Privacy Policy.

- Carrying out promotional activities. By participating in a promotional activity, you authorise us to process the data you provide to us depending on each promotional activity and to communicate it through various media such as social networks or on the Platform itself. For each promotional activity in which you participate, the legal terms will be available, where we will provide you with more detailed information about the processing of your data.

- Publishing on the Website or through our social media channels photographs or images that you have shared publicly, provided that you give us your consent to do so.

- Usability and quality analysis to improve our services.

If you access our Website, we inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Website so that we can make improvements to it.

Likewise, we sometimes carry out quality actions and surveys aimed at finding out our customers' and users' level of satisfaction and identifying areas in which we can improve.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it. And the purpose is:

1. Managing your registration as a user of the Website

The processing of your data is necessary for the performance of the terms governing the use of the Platform. In other words, in order for you to register as a user on the Website, we need to process your personal data, since otherwise we would not be able to manage your registration. If you choose to log in or sign in through a social network, the reason we are entitled to process your data is the consent you give when you authorise the transfer of your data from the social network.

2. Development, fulfilment and performance of the contract for the purchase of our products.

The processing of your data is necessary for the performance of the sales or services contract that binds us to you. Some data processing associated with the purchasing process may only be activated because you request or authorise it, as is the case with storing payment (card) details for future purchases or informing you of the availability of our products. In these cases, the basis on which we process your data is your own consent.

We consider that we have a legitimate interest in carrying out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the processing of this data is positive for all parties involved when payment for a purchase takes place and, in particular, for you, since it allows us to put in place measures to protect you against fraud attempts by third parties.

3. Customer Service

We consider that we have a legitimate interest in handling the requests or enquiries you send us through the various available contact channels. We understand that the processing of this data is also beneficial to you in that it allows us to assist you properly and resolve your enquiries. When you contact us, in particular, to manage incidents related to your order or the product/service purchased through the Website, the processing is necessary for the performance of the sales contract. When your enquiry relates to the exercise of the rights we inform you about below, or to claims relating to our products or services, what entitles us to process your data is compliance with our legal obligations.

4. Marketing

The legitimate basis for processing your data for marketing purposes is the consent you give us, for example, when you agree to receive personalised information through various media or when you accept the legal terms to take part in a promotional activity.

5. Usability and quality analysis

We consider that we have a legitimate interest in analysing the usability of the Website and user satisfaction, since we understand that the processing of this data is also beneficial to you because its purpose is to improve the user experience and offer a higher quality service.

HOW LONG WILL WE KEEP YOUR DATA?

The period for which we keep your data will depend on the purposes for which we process it, as explained below:

1. Managing your registration as a user of the Website.

We will process your data for as long as you remain a registered user (that is, until you decide to unsubscribe).

2. Development, fulfilment and performance of the contract for the sale of our products.

We will process your data for the time necessary to manage the purchase of the products you have bought, including possible returns, complaints or claims associated with the purchase of the product. On some occasions, we will only process the data until you decide otherwise, as is the case with the payment (card) details you have asked us to store for possible future purchases.

3. Customer Service

We will process your data for as long as necessary to handle your request or enquiry.

4. Marketing.

We will process your data until you unsubscribe or cancel your subscription to the newsletter. If you take part in promotional activities, we will keep your data for a period of six (6) months from the end of the activity.

5. Usability and quality analysis.

We will process your data on a one-off basis for the time during which we carry out a specific quality action or survey, or until we anonymise your browsing data.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

We protect the information we collect by establishing the technical and administrative security measures required by law after carrying out the corresponding risk analysis, so that the information is protected against unauthorised access, unavailability, disclosure or use.

Only our employees, who are aware of the uses to which they may put it and their limitations, the competent public and judicial authorities when they require it from us and applicable regulations so demand, and other supplier companies in order to provide you with the services you have requested from us, may access your personal information.

Each of these companies undertakes to use your data solely and exclusively for these purposes and not to use it for any other, so that once the provision of the service has ended they are obliged to delete the information they have obtained or to keep it duly blocked and protected, without being able to use it, for as long as it may be necessary for compliance with a legal obligation or for the exercise or defence of contractual claims that must be dealt with.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We undertake to respect the confidentiality of your personal data and to guarantee the exercise of your rights. At FROMTHEWORLDWITHLOVE, S.L. we have agreed that you can exercise them free of charge by writing to us by e-mail at info@tiwiworld.com, simply indicating the reason for your request and the right you wish to exercise.

If we consider it necessary in order to identify you, we may ask you for a copy of a document proving your identity.

In particular, regardless of the purpose or the legal basis on which we process your data, you have the right to:

◦ Ask us for access to the data we hold about you. We remind you that if you are a registered user on the Website you can also consult this information in the section corresponding to your personal data.

◦ Ask us to rectify the data we already hold. Remember that if you are a registered user on the Website you can also go to the section of your account corresponding to your personal data to modify or update your personal data.

In any case, please note that, by actively providing us with your personal data by any means, you guarantee that it is true and accurate and undertake to notify us of any change or modification to it. Any loss or damage caused to the Website, to the person responsible for the Website or to any third party as a result of the communication of erroneous, inaccurate or incomplete information in the registration forms will be the sole responsibility of the user. Please remember that, as a general rule, you should only provide us with your own personal data, not that of third parties, except as permitted in this Privacy and Cookies Policy.

◦ Ask us to delete your data to the extent that it is no longer necessary for the purposes for which we need to process it as we have informed you above, or that we no longer have legitimacy to do so.

◦ Ask us to restrict the processing of your data, which means that in certain cases you may ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have given us your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time. When our legal basis for processing your data is your consent or the performance of the contract, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, so that you can transmit it directly to another entity, provided it is technically possible.

In addition, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular with the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).

WHAT HAPPENS IF YOU PROVIDE US WITH THIRD-PARTY DATA?

If you provide us with personal data of third parties, you guarantee that you have informed them of the purposes and the way in which we need to process their personal data.

CONFIDENTIALITY AND DOCUMENT DESTRUCTION

Professional secrecy. FROMTHEWORLDWITHLOVE, S.L. and the collaborators who work with us and who have had any kind of involvement in the services provided are committed not to disclose or make use of the information to which they have had access by reason of their profession. The information you provide to us shall in all cases be considered confidential and may not be used for purposes other than those related to the services contracted from FROMTHEWORLDWITHLOVE, S.L.

Document destruction. In order to preserve and guarantee confidentiality, FROMTHEWORLDWITHLOVE, S.L. undertakes to destroy all confidential information to which it has had access by reason of the provision of a service once it is no longer necessary for the purpose for which it was collected, unless there is a legal obligation to keep it. If you wish to keep the original or a copy of such information, you must print it or save it by your own means or go to the headquarters of FROMTHEWORLDWITHLOVE, S.L. to collect it before it is destroyed.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after they are published on the website. If we make material changes to this policy, we will notify here that it has been updated, so that you are aware of what information we collect, how, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products.

Privacy policy drafted and supplied by PROTECTION REPORT S, S.L., a GDPR company, which reserves the corresponding legal actions against anyone who copies and uses the content illegitimately.