Terms of service
General Terms and Conditions of Sale
This contractual document shall govern the General Terms and Conditions of Sale of glasses and accessories (hereinafter, the "Terms") through the website www.tiwiworld.com, owned by FROMTHEWORLDWITHLOVE, S.L. under the trade name TIWI (hereinafter, the PROVIDER), whose contact details are also set out in the Legal Notice of this website.
These Terms will remain published on the website so that the USER may reproduce and save them as confirmation of the contract, and may be amended at any time by FROMTHEWORLDWITHLOVE, S.L. It is the USER's responsibility to read them periodically, since the Terms in force at the time the order is placed shall apply. FROMTHEWORLDWITHLOVE, S.L. will file the electronic document in which the purchase is formalised and will make it available to the USER upon request.
Contracts shall not be subject to any formality, except in the cases expressly provided for in the Civil Code and the Commercial Code, and in this or other special laws.
Acceptance of this document means that the USER:
● Has read and understands what is set out herein.
● Is a person with sufficient legal capacity to enter into contracts.
● Assumes all the obligations set out herein.
These Terms shall be valid for an indefinite period and shall apply to all purchases made through the PROVIDER's website.
The PROVIDER states that the business is responsible and is familiar with the legislation in force in the countries to which it ships its products, and reserves the right to amend the Terms unilaterally, without this affecting goods or promotions acquired prior to the amendment.
Identity of the contracting parties
On the one hand, the PROVIDER of the glasses and accessories purchased by the USER is FROMTHEWORLDWITHLOVE, S.L., with registered office at AV. CAMINO DE LO CORTAO, 34, 28703 SAN SEBASTIÁN DE LOS REYES, MADRID (Spain), tax ID (NIF) B86997194, and customer service telephone number +34 913 554 291.
On the other hand, the USER, registered on the website by means of a username and password, for which the USER is fully responsible for use and safekeeping, and who is responsible for the accuracy of the personal data provided to the PROVIDER.
Subject matter of the contract
The purpose of this contract is to regulate the contractual sale relationship arising between the PROVIDER and the USER at the moment the latter ticks the corresponding box during the online purchasing process.
The sale relationship entails the delivery, in exchange for a specific price publicly displayed on the website, of glasses and accessories.
Correction of data
When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, the USER may notify info@tiwiworld.com so that FROMTHEWORLDWITHLOVE, S.L. can correct them as soon as possible.
The USER may keep their data up to date by accessing their user account.
Purchasing procedure
In order to access the products or services offered by the PROVIDER, the USER must be of legal age or an emancipated minor and register on the website by creating a user account. To that end, the USER must freely and voluntarily provide the personal data that will be requested, which will be processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018 of 5 December (LOPDGDD) on the protection of personal data and the guarantee of digital rights, as detailed in the Legal Notice and the Privacy Policy of this website.
The USER will choose a password, undertaking to use it diligently and not to make it available to third parties, and to notify the PROVIDER of its loss or theft or of any possible access by an unauthorised third party, so that the PROVIDER can block it immediately.
Once the user account has been created, the USER is informed that, as required by Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the purchasing procedure will follow these steps:
1. General terms of contract.
2. Shipping and delivery of orders.
3. Right of withdrawal.
4. Complaints and online dispute resolution.
5. Force majeure.
6. Assignment and severability.
7. General provisions of the offer.
8. Price and validity period of the offer.
9. Shipping costs.
10. Payment methods, charges and discounts.
11. Purchasing process.
12. Severability, and suspension or termination of the contract.
13. Warranties and returns.
14. Governing law and jurisdiction.
1. GENERAL TERMS OF CONTRACT
Unless otherwise agreed in writing, placing an order with the PROVIDER shall constitute the USER's acceptance of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER unless it has been expressly accepted in advance and in writing by the PROVIDER.
2. SHIPPING AND DELIVERY OF ORDERS
The PROVIDER will not ship any order until it has verified that payment has been made.
Goods will usually be shipped by EXPRESS COURIER (SENDING, SEUR, DHL, etc.), depending on the destination freely chosen by the USER.
The order will be shipped once the availability of the goods has been confirmed and payment of the order has been verified.
The delivery time will be between 2 and 7 working days, depending on the destination and the chosen payment method. The expected shipping and delivery dates will be provided before the order is confirmed.
Non-performance of the distance contract
If the contract cannot be performed because the product or service purchased is not available within the expected time, the USER will be informed of the lack of availability and of the right to cancel the order and receive a refund of the total amount paid at no cost, and the PROVIDER shall not be liable for any damages as a result.
The PROVIDER shall not accept any liability where delivery of the product or service does not take place because the data provided by the USER is false, inaccurate or incomplete.
Delivery shall be deemed to have taken place at the moment the carrier has placed the products at the USER's disposal and the USER, or the USER's representative, has signed the delivery receipt.
The PROVIDER shall be liable to the USER for any lack of conformity existing at the time of delivery of the order. By simple declaration, the USER may require the lack of conformity to be remedied, a reduction in the price, or termination of the contract. In any of these cases the USER may also claim compensation for damages, where applicable.
The USER shall have the right to withhold payment of any outstanding part of the price of the product purchased until the PROVIDER complies with the obligations established in this contract.
It is the USER's responsibility to check the products upon receipt and to state any reservations and claims that may be justified on the delivery receipt.
3. RIGHT OF WITHDRAWAL
Withdrawal form and return process: https://tiwiworld.com/en/policies/refund-policy
The USER has a period of fourteen calendar days, counted from the date of receipt of the product (or from the conclusion of the sales contract, if it concerns the provision of a service), to exercise the right of withdrawal, regulated in Article 102 of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws (hereinafter, RDL 1/2007). If the PROVIDER fails to comply with the duty to provide information and documentation on the right of withdrawal, the period for exercising it shall end twelve months after the expiry of the initial withdrawal period, in accordance with Article 105 of RDL 1/2007.
The right of withdrawal shall not apply to the contracts referred to and listed in Article 103 of RDL 1/2007, which are listed here.
Any return must be notified to the PROVIDER by requesting it through the form we make available to you, providing the relevant details requested on that form.
If the return is not made in the original delivery packaging, the PROVIDER may charge the USER the corresponding cost of the product that is not returned, informing the USER beforehand through the same communication channel used.
4. COMPLAINTS AND ONLINE DISPUTE RESOLUTION
Any complaint that the USER considers appropriate will be dealt with as soon as possible, and may be made at the following contact addresses:
Postal address: FROMTHEWORLDWITHLOVE, S.L., AV. CAMINO DE LO CORTAO, 34, 28703 SAN SEBASTIÁN DE LOS REYES, MADRID (Spain).
Telephone: +34 913 554 291
E-mail: info@tiwiworld.com
Online Dispute Resolution
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free platform for resolving disputes online between the USER and the PROVIDER, without having to go to court, through the intervention of a third party called a dispute resolution body, which acts as an intermediary between both parties. This body is neutral and will talk to both parties to reach an agreement, and may ultimately suggest and/or impose a solution to the dispute.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
5. FORCE MAJEURE
The parties shall not incur liability for any failure due to force majeure. Performance of the obligation shall be postponed until the force majeure event ceases.
6. ASSIGNMENT AND SEVERABILITY
The USER may not assign, transfer or convey the rights, responsibilities and obligations contracted in the sale.
If any provision of these Terms is held to be null or impossible to perform, the validity, legality and enforceability of the remainder shall not be affected in any way, nor modified in any manner.
The USER declares that they have read, know and accept these Terms in full.
7. GENERAL PROVISIONS OF THE OFFER
All sales and deliveries made by the PROVIDER shall be subject to these Terms.
No amendment, alteration or agreement contrary to the Commercial Proposal of FROMTHEWORLDWITHLOVE, S.L. or to what is stipulated herein shall have effect, except by express written agreement signed by the PROVIDER, in which case such special agreements shall prevail.
8. PRICE AND VALIDITY PERIOD OF THE OFFER
The prices indicated for each product or service include Value Added Tax (VAT) or other taxes that may apply. Unless expressly stated otherwise, these prices do not include shipping or communication costs, handling, or any other additional services and extras to the product purchased.
The prices applicable to each product are those published on the website and are expressed in EURO. The USER accepts that the economic value of some products may vary in real time.
Before making the purchase, the USER can check online all the details of the quote: items, quantities, price, availability, shipping costs, charges, discounts, taxes and the total of the purchase. Prices may change daily until the order is placed.
Once the order has been placed, prices will be maintained whether or not the products are available.
Every payment made to the PROVIDER entails the issue of an invoice in the name of the registered USER or the company name that the USER provided when placing the order. This invoice may be requested by e-mail or by any of the means the PROVIDER makes available, and the USER is informed that this decision may be revoked at any time.
For any information about the order, the USER may contact the PROVIDER's customer service by telephone on +34 913 554 291 or by e-mail at info@tiwiworld.com.
9. SHIPPING COSTS
The prices published in the shop do not include shipping or communication costs, nor installation or download costs, nor complementary services, unless expressly agreed otherwise in writing.
Shipping costs will be calculated when the cart or quote is saved, as they are calculated based on the weight of the products and the delivery address.
● Standard national shipping: 3 to 5 working days, FREE.
● National shipping with SEUR: 2 to 3 working days (€3.95).
● Express shipping to Europe: 2 to 3 working days (€10.00).
● Standard shipping to Europe: 5 to 7 working days (€4.90).
● Shipping to the rest of the countries: 5 to 7 working days (€5.00).
*Products shipped to the Canary Islands, the Balearic Islands, Ceuta, Melilla and the rest of the world have a special rate. (THE CUSTOMER WILL BE RESPONSIBLE FOR ANY CUSTOMS COSTS THAT MAY APPLY) and shipping will be carried out by the transport agency DHL EXPRESS.
10. PAYMENT METHODS, CHARGES AND DISCOUNTS
The PROVIDER is responsible for the financial transactions and offers the following ways to pay for an order:
● Credit card
● PayPal
● Google Pay
● Apple Pay
The USER may use a discount coupon before completing the purchase, if one has been received from the PROVIDER.
Security measures
The website uses generally accepted industry information security techniques, such as SSL, data entered on a secure page, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorised access to the data. To achieve these aims, the user/customer accepts that the provider may obtain data for the purpose of the corresponding authentication of access controls.
The PROVIDER undertakes not to allow any transaction that is considered illegal by the credit card brands or the acquiring bank and that could damage their goodwill or negatively affect them.
Under card brand programmes, it is prohibited to sell or offer a product or service that does not comply with all laws applicable to the Buyer, the Issuing Bank, the Merchant or the Cardholder(s).
11. PURCHASING PROCESS
Any sunglasses or accessory in our catalogue can be added to the cart. Only the items, the quantity, the price and the total amount will be shown in it. Once the cart is saved, shipping costs and discounts will be calculated according to the payment and shipping details entered.
Carts have no administrative binding effect; they are simply a section where a quote can be simulated with no commitment for either party.
From the cart, an order can be placed by following these steps to formalise it correctly:
1. - Check the e-mail address.
2. - Check the shipping and billing address.
3. - Select the payment method.
4. - Place the order (purchase).
Once the order has been processed, the system instantly sends an e-mail to the USER's e-mail address confirming that the order has been placed.
Orders (purchase requests)
After the order is confirmed, information will be provided on the status of the order and the approximate shipping and/or delivery date.
12. SEVERABILITY, AND SUSPENSION OR TERMINATION OF THE CONTRACT
If any of these terms and conditions is considered illegal, null or, for any reason, unenforceable, that condition shall be considered severable and shall not affect the validity and enforceability of any of the remaining conditions.
The PROVIDER may, without prior notice, suspend or terminate the USER's access to its services, in whole or in part, when the USER fails to comply with the obligations established in this contract or with any applicable legal provision, licence, regulation, directive, code of practice or policy.
When the PROVIDER exercises any of its rights or powers under this clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be available to the PROVIDER.
13. WARRANTIES AND RETURNS
Warranties shall be governed by the provisions of the Title on "Warranties and after-sales services" of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, which can be accessed by clicking here.
14. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and interpreted in accordance with Spanish law in all matters not expressly established herein. Any dispute that may arise from the provision of the products or services covered by these Terms shall be submitted to the courts and tribunals of the USER's domicile, the place of performance of the obligation, or the place where the goods are located if they are immovable property.
